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FAQ

Can I cancel my booking? Yes! Any cancellation fees are determined by the property and listed in your cancellation policy. You will pay any additional costs to the property.

If I need to cancel my booking, will I pay a fee? If you have a free cancellation booking, you won't pay a cancellation fee. If your booking is no longer free to cancel or is non-refundable, you may incur a cancellation fee. Any cancellation fees are determined by the property. You will pay any additional costs to the property.

Can I cancel or change my dates for a non-refundable booking? Changing your dates for ‘Non-Refundable’ bookings isn't possible. If you choose to cancel your booking, you may incur charges. Any cancellation fees are determined by the property. You will pay any additional costs to the property.

Where can I find my property's cancellation policy? You can find this in your booking confirmation.

How do I know if my booking was cancelled? After you cancel a booking with us, you should receive an email confirming the cancellation. Check your inbox and spam/junk mail folders. If you don’t receive an email within 24 hours, please contact the property to confirm they got your cancellation.

I will be arriving outside check-in hours. Can I still check-in? This depends on the property who will do their best to meet your needs, but cannot guarantee your request. You can do either of the following: Request an early or late check-in/check-out Contact the property

How can I get an invoice? The property can provide you with an invoice for your stay, so please contact them directly.

Can we get extra beds/cots for my child(ren)? It depends on the property's policy. Additional costs for children, including extra beds/cots, are not included in the reservation price. Please contact the property directly for this information.

What's the difference between a Double room and a Twin room? A Double Room has one double bed and a Twin Room has 2 single beds. If a room is called Double/Twin, it can be set up for either type. The property will do its best to accommodate your needs.